Leadership, Operations, and Learning and Development Specialist
As a professional, I have multifaceted experience in operations management, training, customer service, and sales, which includes international work experience. I have also been self-employed in the recruitment field. Overall, I have developed various skills, managed a department and multiple operational teams across varied processes simultaneously.
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Senior Manager, Learning and Development
Training, managing and driving performance for the Learning and Development department. Reporting to the Director, Human Resources. Nature of the Job: o Set-up the Learning and Development department by creating JDs, KRAs, and department responsibilities that align with new hires Induction, Production training requirements and staff improvement programs. o Managing the Learning and Development department on day to day functioning. o Created Training and Capacity Planning trackers & reports. o Liaison between Learning and Development department and all operational departments. o Designed and implemented Training Needs Analysis to improve production performance. o Reduced costs by designing and facilitating new hire Induction training which was facilitated through a vendor. o Reduced costs by integrating learning and IT testing domains. o Designed, created, and implemented new hire Base Level training.
Designed and implemented a knowledge sharing platform for NY and Chennai production staff (Business Rules Wiki). o Designed, created, and implemented cost effective rewards and recognition for enhancing performance of production level staff (RelSci’s Smartest Department). o Designed, created, and implemented a Work From Home quiz to enhance production knowledge in a fun, employee engagement manner (WFH Business Rules Quiz). o Created analytical comprehension questions, closely aligned to business requirements but framed generically for new hire online interview assessment. o Analyzing training reports and driving performance. o Mentoring and guiding the research and data management teams. o Creating and designing training material/plans/programs for production across all processes and staff improvement across the organization. o Designed, created, and implemented a Train the Trainer workshop. o Designed, created, and implemented an online training tracking mechanism hosted on intranet, an internal platform. o Facilitating key training programs. o Scheduling and preparation of training calendar. o Key liaison between New York and Chennai knowledge management. o Formulating business rules for Operations processes. o Formulate, review, and approve Operations workflows to align with data capture guidelines, and production efficiencies. o Member of the Business Rules Committee. o Worked with online training platforms, ProProfs and Litmos. o Initially set-up and managed research operations across all processes, creating SLAs, KRAs, quality parameters, headcount requirements, headcount allocation for production projects/processes, and training material. Reporting to the Senior Manager Operations.