Experience
Manager People Functions
CORE RESPONSIBILITIES – LEARNING
Implemented the LMS to promote self-learning in the remote working culture.
Designed and implemented the Competency Framework
Evaluate organizational learning goals, and skill/competency gaps and plan interventions accordingly
Designed & executed psychometric assessments with the help of our in-house Psychologist.
Evaluate training requirements for each division, consulting with department managers.
Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.
Deliver different skill/competency development Programs
Training evaluation using the Kirk Patrick Model
Ownership of the Internal and external FAQ portals on Guru & ZOHO respectively.
Managing a team of 2 instructional designers
Designed & executed the Online Induction Module for all new hires moving away from the convention PPT & Individual Led induction program saving 24 Man hours a month for the HR team resulting in an efficiency improvement of 12%. The direct impact is payroll processing time reduced by 5 working days.
Designed, Developed and deployed the NHT Module for Sales & Support in Coordination with the Quality Team, which helped in reducing the TAT for QA training by 2 days.
CORE RESPONSIBILITIES – QUALITY
Reengineered the quality process by automating most of the reports and removing redundant task
Improved the Process quality for Sales from 27.76% to 77.34% in 9 Months
Improved the Process quality for Support from 27.76% to 77.34% in 9 Months
Helped all departments formulate KRA & KPIs
Designed the Balanced Score Card for all departments
Currently in the process of reengineering the Quality Process to follow the 6 Sigma Methodology
CORE RESPONSIBILITIES - RECRUITMENT
Responsible for end-to-end recruitment of both Tech and non-tech
Upskilling the TA team on Competency-Based Recruitment
Reduce hiring timeline
Automate the recruitment process via ZOHO ATS
Skills: E-learning Implementation · Teamwork · Management Development · Recruiting · Problem Solving · Training & Development · HR Policy Formulation · Training · Presentation Skills